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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anthony Weir

January 14, 2026

5  out of  5
rating by Anthony Weir
"I have been a State Farm customer since 1996. In 1999 I was relocated to the SW Burbs for work, and my Minnesota State Farm agent connected me live via the phone to introduce me to Rick Hakey in Plainfield. Right off the bat I knew I could tell I was placed in good hands. No matter if it was a simple question or a complex decision process, with Rick and his team of professionals I've been getting prompt service and responses for topics for just over 25 years. The most recent went like this; "What would be the rate to insure this motorcycle?" (When the bike isn't even in production....... yet I got the first 2026 model parked outside the downtown Plainfield office)! A few phone calls, and email or two and within 30 minutes the bike had an insurance card for it! Don't waste your time looking for an insurance agent when we have Rick Hakey's State Farm in our backyard. The best agent around & offering a premium insurance brand such as State Farm - a 1st class insurance brand and a top-notch agent!!!!!!!!"
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Leo Sanchez

January 13, 2026

5  out of  5
rating by Leo Sanchez
"I called and left message to call me back and they did within an hour, was able to get another car insured and added to my monthly payment. Rate was great, exceptional service and no hassles. Once again, I'm grateful for all they do for me and my family, I honestly feel like I'm part of their family, I know they're part of mine."
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ctalbot2011

January 13, 2026

5  out of  5
rating by ctalbot2011
"We’ve been with Rick for over 30 years! His team is always so helpful and a pleasure to work with!"
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Frederick Martin

January 8, 2026

5  out of  5
rating by Frederick Martin
"Excellent servants is the description I would use for the team at this agency. Taylor in particular was super helpful in making some complicated adjustments to my policies. Thank you all."
We responded:
"Thank you so much for taking the time to leave a review, Frederick. Team Hakey is always ready to serve our customers with 5-star service!"
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Tracy Rae Crow

January 7, 2026

5  out of  5
rating by Tracy Rae Crow
"Rick Hakey and his State Farm Team handled my lightening strike claim with true professionalism, promptness, and great care. They were responsive, supportive, and made the entire process smooth and stress-free. I truly appreciate their attention to detail and dedication to their clients. Highly recommend this team!"
We responded:
"Thank you so much Tracy- appreciate you greatly!"
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Chris Jelinek

January 6, 2026

5  out of  5
rating by Chris Jelinek
"Extremely friendly and helpful staff! Will work with you to make sure you have the right plan and price. I’ve been with Rick and Team for 6 years now! The Best!"
We responded:
"Thank you so much for your long-term business, Chris! We will continue to work with our customers to ensure they have the right plan for their needs- thanks again!"
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Cody Prosser

January 6, 2026

5  out of  5
rating by Cody Prosser
"Very friendly people, Brittany was able to lower my cost in half and answer all the questions I had. Look forward to using Rick and his team for many years to come"
We responded:
"Thank you so much, Cody! I am so happy to hear about your positive experience and that Brittany was able to answer all of your questions."
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Janet Flanagan

January 6, 2026

5  out of  5
rating by Janet Flanagan
"Friendly, knowledgeable agents who are always available to answer your questions."
We responded:
"Thanks Janet! We are always here to answer any questions you may have- Thanks again!"
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Ashley

December 29, 2025

5  out of  5
rating by Ashley
"I have worked with them for over 10 years, with the recent rates hike I requested a review (which I dreaded having to walk through everything) but Austin was amazing and I had a great experience. We were able to go over options and brought down my rates some."
We responded:
"Thank you so much for your long-term business as well as leaving us this amazing review! I am so happy we were able to review your insurance with you and bring down your rates a bit!"
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Stephanie C

December 22, 2025

5  out of  5
rating by Stephanie C
"I called state farm looking for a quote and had the pleasure of speaking with Corryn. I was nervous about switching but needed a lower rate she made everything very easy and was able to lower my rate. Thank you corrryn!"
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Stephen Tulley

December 22, 2025

5  out of  5
rating by Stephen Tulley
"We have been using Rick Hakey State Farm Insurance for several years. Rick and his team members do such a great job. Today, I visited the office to add a new vehicle. Taylor took care of everything in about 10 minutes. Very friendly, competent, and made sure that I did not have any concerns. Again, I highly recommend Rick and his team!"
We responded:
"Thank you for leaving this kind review, Stephen. We take pride in providing a smooth experience for our customers. I am so happy to hear about your experience working with Taylor- thanks again!"
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Jazmine Thompson

December 22, 2025

5  out of  5
rating by Jazmine Thompson
"I have had a great experience. It is very easy to get in contact with an agent because they are local. The rates (especially homeowners) are the most competitive you will find."
We responded:
"Thank you, Jazmine! I am so happy to hear that you had a great experience working with Team Hakey!"
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Reynaldo Aguirre

December 19, 2025

5  out of  5
rating by Reynaldo Aguirre
"Corryn Russ, provided excellence services as a first timer with their insurance. She answered all questions and concerns I had."
We responded:
"Thank you for leaving a review, Reynaldo. I am so happy to hear about the excellent service you received from Corryn- we are always happy to help answer any questions you may have!"
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Susan Hurley

December 19, 2025

5  out of  5
rating by Susan Hurley
"Excellent service!"
We responded:
"Thank you so much, Susan!"
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Patrick Ruffolo

December 18, 2025

5  out of  5
rating by Patrick Ruffolo
"Brittany and the entire team at Rick Hakey State Farm is amazing! Highly recommend! They saved me a ton of money!!!"
We responded:
"Thank you for leaving us a review, Patrick! We do everything necessary to provide excellent service to our customers! I am so happy to hear that we were even able to save you money!"
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Austin Mellen

December 18, 2025

5  out of  5
rating by Austin Mellen
"Best agent and team in Will County!"
We responded:
"Thank you, Austin!"
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Nolan Cox

December 18, 2025

5  out of  5
rating by Nolan Cox
"Good people to do business with"
We responded:
"Thank you so much for taking the time to leave a review, Nolan!"
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Sam Seneker

December 17, 2025

5  out of  5
rating by Sam Seneker
"Great office! Amazing customer service"
We responded:
"Thank you!"
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Michael Stallings

December 17, 2025

5  out of  5
rating by Michael Stallings
"Rick Hakey and his team are amazing. I spoke with Natalie about adding a new vehicle to my insurance. She was very knowledgeable about the process and make it easy. Keep up the great work."
We responded:
"Thank you so much- Our team is full of knowledge, and we are always here to help and answer any questions you may have!"
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Jerry E Olson

December 17, 2025

5  out of  5
rating by Jerry E Olson
"Rick & Sam quickly & efficiently responded to my auto insurance route request. They went the extra mile to investigate whether our car should have classic car plates & what difference that would make on the coverage and annual rate. They made sure the coverage was similiar to our other State Farm insured cars. In other words, these State Farm representatives covered ALL TABS and made the whole process enjoyable & pain free!! HUGE THANKS!!!"
We responded:
"Thank you so much, Jerry! We take pride in delivering a thorough process when it comes to having the correct and necessary coverage- thanks again!"
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Lindsay Kent15

December 16, 2025

5  out of  5
rating by Lindsay Kent15
"Rick and his whole team are absolutely wonderful. I cannot say enough about the team and how easy they were to work with. Overall, I had a really positive experience. The team was helpful and responsive, and the process felt smooth and straightforward. I appreciated how easy everything was to navigate and felt supported throughout. Would definitely recommend to anyone looking for reliable service."
We responded:
"Thank you so much for the review, Lindsay! Team Hakey works hard to provide a straightforward and seamless experience for our customers!"
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Brittany Morelli

December 16, 2025

5  out of  5
rating by Brittany Morelli
"RHSF has the best customer service! They truly care! I would recommend them to anyone!"
We responded:
"Thanks! We truly care about each and every one of our customers!"
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Natalie Kent

December 16, 2025

5  out of  5
rating by Natalie Kent
"Love this office! Customer support is awesome and always reliable"
We responded:
"Thank you, Natalie!!"
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Jason Denne

December 16, 2025

5  out of  5
rating by Jason Denne
"Amazing people to deal with. Great customer support."
We responded:
"Thank you so much, Jason! Our customer support team is always ready to help our valued customers!"
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J M

December 15, 2025

5  out of  5
rating by J M
"I've been insurance the last 5 years and have no complaints. Excellent service."
We responded:
"Thank you so much- we work hard to provide the utmost service to our customers!"