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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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connor skubic

June 4, 2025

5  out of  5
rating by connor skubic
"Had a wonderful experience dealing with Jake. He was able to save me a significant amount on my auto policy per year!"
We responded:
"Thanks for dropping us 5 ⭐️⭐️⭐️⭐️⭐️ Connor! Appreciate it!"
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Mir Ali

June 2, 2025

5  out of  5
rating by Mir Ali
"Helped all the way understanding home and auto insurance. Really helped me getting the best price for my new home insurance."
We responded:
"Thank you Mir! We are thrilled you chose Team Hakey for your home insurance and auto insurance! We look forward to serving all your family’s insurance needs! "
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Molly Sterba

June 2, 2025

5  out of  5
rating by Molly Sterba
"I have been with this State Farm office for quite some time now. They have all been great to work with. Very helpful and always searching for the best rates for my home and auto insurance."
We responded:
"Thanks for choosing us Molly for your home and auto insurance! We certainly realize there are so many options, and we are beyond grateful to have the opportunity to help you and your family! "
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Andy and Jamie Karkowski

June 1, 2025

5  out of  5
rating by Andy and Jamie Karkowski
"Great service!"
We responded:
"Thank you both! We appreciate you and you sharing your satisfaction with Team Hakey!"
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Bryan Bertani

May 27, 2025

5  out of  5
rating by Bryan Bertani
"I recently reached out to Rick and Ty regarding an insurance claim. They’re very knowledgeable and always make sure we’re taken care of. I also was in contact with Taylor to update my wife’s auto insurance - she adjusted the coverage and emailed us a new insurance card within minutes. The Hakey team is accessible and responsive - qualities every customer should consider when choosing a team to do business with."
We responded:
"Appreciate you Bryan! Thank you for your kind words, this awesome review, and your continued business!"
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Christine Malebranche

May 27, 2025

5  out of  5
rating by Christine Malebranche
"We have multiple policies with State Farm. I wasn’t clear on some details and Roberta was terrific. She worked with me patiently to straighten out my confusion and made sure I was satisfied with the results. Thanks, Roberta!"
We responded:
"Thank you Christine for sharing this awesome five star review! We all appreciate you! Roberta is amazing and we are blessed to have her on our Team! Thank you for your continued support over the years!"
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Jessica Mann

May 22, 2025

5  out of  5
rating by Jessica Mann
"I’ve been with Statefarm for years; I wanted to give a shout out to Roberta. Whenever Ive needed anything ; she has been able to quickly handle it, leaving me at ease. Thanks for helping me keep my peace of mind ."
We responded:
"Thank you Jessica for sharing your five star ⭐️⭐️⭐️⭐️⭐️ experience with our team over the years, we appreciate you!"
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Eric Munson

May 20, 2025

5  out of  5
rating by Eric Munson
"Always friendly and honest. I can count on this office to steer me in the right direction. Agents also listen to my input and respect my decisions."
We responded:
"Thank you for the review Eric- we appreciate your continued business!!"
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Brittany Torres

May 16, 2025

5  out of  5
rating by Brittany Torres
"We have been with Rick Hakey for 4 years and have nothing but great things to say about him & his team! Everyone in the office is always very honest, pleasant and professional. They are the best insurance team in the area!"
We responded:
"Thank you Brittany for sharing your wonderful review! I am thrilled to hear that you are extremely satisfied with our Team, amd we truly appreciate your continued support! Your kind words motivate us to keep striving for excellence! We are here for you! We appreciate you!"
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Jose Aguinaga

May 6, 2025

5  out of  5
rating by Jose Aguinaga
"Sam from Rick’s office made transitioning from my prior insurance to State Farm an easy process. After 15 years, we decided to move on and we are hoping State Farm provides a better experience. So far so good!"
We responded:
"Thank you so much Jose! We’re thrilled to hear that you had a satisfying experience with Sam! It’s wonderful to know we could help you make the transition and switch to our team easy! Your support means the world to us and we truly appreciate you! We look forward to helping even more people in the future and ensuring they have just as great an experience!"
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Amanda Sherry

April 30, 2025

5  out of  5
rating by Amanda Sherry
"My family and I have really enjoyed working with Sam. He has answered all our questions and has been super helpful throughout the whole process. We love using this agency!"
We responded:
"Thank you Amanda! We appreciate you and all of your support!"
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Bobbie Neverouski

April 29, 2025

5  out of  5
rating by Bobbie Neverouski
"I just became a customer of Rick Hakey State Farm Insurance and I feel secure in knowing that I will be well taken care of should a disaster arise. Brittany did a great job attending to all my needs in creating my policies."
We responded:
"Thank you so much Bobbie! We truly appreciate your kind words and are thrilled that you made the switch to our team and saved some money as well! It means a lot to us to know that you feel confident in the way we have helped meet your family’s insurance needs! Appreciate you! "
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Kevin Holmes

April 25, 2025

1  out of  5
rating by Kevin Holmes
"6 months now on a claim. Rick won't answer the phone, really nobody answers the phone at the office. 3rd party now does all of the field work for State Farm and they fail. Repair location has about given up after hours of work trying to get answers. Too many pictures are not enough pictures. Naperville is I guess to far to go from Plainfield to send an adjuster to start the repairs. Be ready to pay out of pocket for all of your repairs. You are not insured."
We responded:
"Thank you for making us aware of your frustration with this process. We will connect everyone together and be sure once again we do everything to get this wrapped up for you. My team has confirmed we have spoken with you and I will continue to stay in the loop. "
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Eileen Cole

April 15, 2025

5  out of  5
rating by Eileen Cole
"I have had Rick Hakey for my State Farm Agent since 1999. In 2004 I had a house fire. Rick called me immediately and reassured me everything would be taken care of, he gave me money immediately for essentials. Rick set me up with a place to stay. He made sure my house was rebuilt and I was reimbursed for items I lost in fire. There was no need to fight for anything. I felt like Rick definitely had my back. A year later I got in 2 car accidents. I was afraid I might get dropped because of my claims. I knew other people where their agents just dropped them. With Rick it wasn’t ever a thought. A few days ago I had a water main leak in my house. Flooded lower level and basement. As soon as Rick heard he called me immediately and once again reassured me it would all okay. Things would be taken care of for me. I am so grateful to have Rick as my agent. You never know how good your agent is until you need them. Rick has proven time and time again he has my best interest at heart."
We responded:
"Thank you so much, Mary Eileen for your fantastic review! We truly appreciate your kind words and your confidence in Team Hakey and State Farm! Thank you for your continued business over the years! We’re delighted to hear that all your claims were handled professionally, promptly and to your satisfaction! Your support means the world to us! Appreciate you! Thank you once again! - Rick "
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Leonard Yunker

April 15, 2025

5  out of  5
rating by Leonard Yunker
"Very professional and pleasant to talk to. I feel better under the protection of my home and auto insurance with State Farm ."
We responded:
"Leonard, thank you so much for your awesome five star review! We are thrilled to hear that you feel more confident with Team Hakey State Farm handling your home and auto insurance needs! Your confidence means the world to us and we’re here to support you every step of the way! - Rick Hakey, Agent Downtown Plainfield, Il"
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Robin Aggen

April 14, 2025

5  out of  5
rating by Robin Aggen
"I’ve been with Rick and State Farm for years I was rear ended on my way to work and they got Jeep fixed fast !!! I was very happy to hear my rates are going down $252 over the next 6 months I have a clean record and I’m a school bus bus driver SAFETY first !!!"
We responded:
"Thank you for your kind review Robin! We are thrilled to hear that your claim went smoothly, and that your auto insurance rates are decreasing! We truly appreciate your commitment to safety, especially when it comes to keeping children on the bus safe! We appreciate you! - Rick Hakey, agent State Farm Downtown Plainfield, Il. "
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L Martinez

April 9, 2025

3  out of  5
rating by L Martinez
"This office needs to improve its customer service."
We responded:
"Thank you for taking time to share your feedback. We sincerely appreciate your business, value your input, and we are sorry to hear that your experience did not meet your expectations this time. Your comments are important to us, and we would like to learn more about your concerns. I will be reaching out to you soon to discuss everything in detail, to ensure we are providing the very best possible service each day. Will you please email me directly with your best contact information so we can schedule an appointment - thanks! - Rick Hakey, agent/owner "
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Michael M

March 18, 2025

5  out of  5
rating by Michael M
"I wanted to share an extremely positive experience with State Farm. I have used State Farm for over fifty years with a limited number of Agents. I have been with Rick Hakey for five years. Most people are aware that rates continue to go up! Unfortunately we have been a victim as well. I recently lost my wife to cancer, and I am now the only person on our account. I expected an increase for the next renewal. This is despite that we have not had any accidents. To my surprise I received the incredible news that my rates were being reduced by $264 for the next 6 months! Unbelievable!! I have no reason to ever leave State Farm. They have been more than considerate and have put me first as a customer. I continue to be important and they continue to be accomodating. Please keep this trend going!"
We responded:
"Thank you for your kind words, Michael! And thank you for your heartfelt review! We are truly sorry to hear about the passing of your wife, please know that you are in our thoughts and prayers during this difficult time. We deeply appreciate your 50 years of dedication as a State Farm customer, your loyalty means a great deal to us and we are here to support you anyway we can. Please reach out if there’s anything else we can assist you with!"
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Mary Pierard

March 18, 2025

5  out of  5
rating by Mary Pierard
"Ty was very helpful and did a great job."
We responded:
"Mary - thank you so much for leaving us this awesome review! We’re thrilled to hear about your positive experience, and that you also saved money making the switch to State Farm and Team Hakey! Any recommendations and referrals from your family and friends that would benefit them as well would be great! Thank you again for your kind words, we appreciate you, and we look forward to serving you in the future! - Rick Hakey, State Farm Downtown Plainfield, Il. "
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Michael Heraty

March 18, 2025

5  out of  5
rating by Michael Heraty
"I have been with Rick's agency for about 18 months now and have been extremely happy with the service and response I get from the team. I would highly recommend them for your insurance needs!"
We responded:
"Thank you so much for your wonderful Five-Star review Michael! We’re thrilled to hear that you are having a satisfying experience with our team! Your kind words truly motivate us and we will continue delivering excellent service! We appreciate you!"
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MJ Cecconi

March 17, 2025

5  out of  5
rating by MJ Cecconi
"Well, I pulled the plug. Been with my insurance agent for 22 years. They just couldn't lower my home or car insurance lower than my best quotes ever. I reached out to Rick Hakey - State Farm Insurance Agent and Brittany came to our rescue! She's saved over a hundred dollars per month, on auto and more than Two-thousand per year on our home We walked in strangers and left with gifts, hugs, and much lower policies. Visit this agency, Downtown Plainfield! You won't be sorry. Ask for Brittany, she took care of us with nothing hidden. I recommend 100%!!! Thank you Brittany and Rick Hakey for your help and making us feel like family! All the gifts we left with are amazing. Love you all! Rick Hakey State Farm, you Rock!"
We responded:
"Thank you so much, MJ! We are thrilled to have you as part of our family! Your kind words and support mean the world to us!"
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Quintina Walker

March 13, 2025

4  out of  5
rating by Quintina Walker
"One quality that I enjoy from State Farm is customer service. Corryn was very helpful and professional. Thank you Corryn for your professionalism!"
We responded:
"Thank you Quintina! We appreciate you choosing Team Hakey in Downtown Plainfield! "
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Michael Murphy

March 6, 2025

5  out of  5
rating by Michael Murphy
"Rick Hakey State Farm is the BEST because of Laura and Roberta!! They are so knowledgeable and it’s always a pleasure to talk with them!"
We responded:
"Yes they are!! We are so fortunate to have Laura and Roberta on our Team!! We appreciate them and you Michael!! Thanks for sharing your kind words!!"
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Alyssa Flynn

February 27, 2025

5  out of  5
rating by Alyssa Flynn
"Brittany was extremely helpful! She offered me the best rate around!"
We responded:
"Thank you Alyssa! We appreciate you! "
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Miguel Serrato

February 18, 2025

5  out of  5
rating by Miguel Serrato
"Very knowledgeable and friendly agent."
We responded:
"🙌🙌 Thanks Miguel! Appreciate you!"