State Farm® Insurance Agent Rick Hakey

"6 months now on a claim. Rick won't answer the phone, really nobody answers the phone at the office. 3rd party now does all of the field work for State Farm and they fail. Repair location has about given up after hours of work trying to get answers. Too many pictures are not enough pictures. Naperville is I guess to far to go from Plainfield to send an adjuster to start the repairs. Be ready to pay out of pocket for all of your repairs. You are not insured."

"I have had Rick Hakey for my State Farm Agent since 1999. In 2004 I had a house fire. Rick called me immediately and reassured me everything would be taken care of, he gave me money immediately for essentials. Rick set me up with a place to stay. He made sure my house was rebuilt and I was reimbursed for items I lost in fire. There was no need to fight for anything. I felt like Rick definitely had my back. A year later I got in 2 car accidents. I was afraid I might get dropped because of my claims. I knew other people where their agents just dropped them. With Rick it wasn’t ever a thought. A few days ago I had a water main leak in my house. Flooded lower level and basement. As soon as Rick heard he called me immediately and once again reassured me it would all okay. Things would be taken care of for me. I am so grateful to have Rick as my agent. You never know how good your agent is until you need them. Rick has proven time and time again he has my best interest at heart."

"Very professional and pleasant to talk to. I feel better under the protection of my home and auto insurance with State Farm ."

"I’ve been with Rick and State Farm for years I was rear ended on my way to work and they got Jeep fixed fast !!! I was very happy to hear my rates are going down $252 over the next 6 months I have a clean record and I’m a school bus bus driver SAFETY first !!!"

"This office needs to improve its customer service."

"I wanted to share an extremely positive experience with State Farm. I have used State Farm for over fifty years with a limited number of Agents. I have been with Rick Hakey for five years. Most people are aware that rates continue to go up! Unfortunately we have been a victim as well. I recently lost my wife to cancer, and I am now the only person on our account. I expected an increase for the next renewal. This is despite that we have not had any accidents. To my surprise I received the incredible news that my rates were being reduced by $264 for the next 6 months! Unbelievable!! I have no reason to ever leave State Farm. They have been more than considerate and have put me first as a customer. I continue to be important and they continue to be accomodating. Please keep this trend going!"

"Ty was very helpful and did a great job."

"I have been with Rick's agency for about 18 months now and have been extremely happy with the service and response I get from the team. I would highly recommend them for your insurance needs!"

"Well, I pulled the plug. Been with my insurance agent for 22 years. They just couldn't lower my home or car insurance lower than my best quotes ever. I reached out to Rick Hakey - State Farm Insurance Agent and Brittany came to our rescue! She's saved over a hundred dollars per month, on auto and more than Two-thousand per year on our home We walked in strangers and left with gifts, hugs, and much lower policies. Visit this agency, Downtown Plainfield! You won't be sorry. Ask for Brittany, she took care of us with nothing hidden. I recommend 100%!!! Thank you Brittany and Rick Hakey for your help and making us feel like family! All the gifts we left with are amazing. Love you all! Rick Hakey State Farm, you Rock!"

"One quality that I enjoy from State Farm is customer service. Corryn was very helpful and professional. Thank you Corryn for your professionalism!"

"Rick Hakey State Farm is the BEST because of Laura and Roberta!! They are so knowledgeable and it’s always a pleasure to talk with them!"

"Brittany was extremely helpful! She offered me the best rate around!"

"Very knowledgeable and friendly agent."

"Great agent! Very professional and was able to educate me. 100% recommend for all your insurance needs! Best in town!"

"Working with Corryn was very easy! She made the transfer very easy from my previous insurance company!!!"

"Working with Brittany, we were able to reduce our premiums by almost 60%. We had been with our previous provider for 20ish years. In meeting with them to understand why we were paying so much, we were told to go shop around. We did and State Farm is saving us a ton. Working with Brittany was great - she was responsive to emails and messages, gave us accurate information and walked us through everything so we understood everything. Couldn't be happier right now. Additionally, Rick followed up after (he was not available at our appointment) - this was not expected but was a real nice gesture. Thanks Brittany and Rick!"

"Had a double-bill error on my homeowners premium (not SF's fault, but by the title company during the close on our home). Corryn was super helpful with getting the billing department notified of the mistake, and she had a check sent out to me before I even knew who I needed to talk to to get things handled. Thank you very much Corryn!!!! Every interaction I've had with agents from this SF location have been incredibly friendly and helpful, and I'm very comfortable coming back to them with any questions or needs. This is a great office!"

"An overwhelming 5stars. So professional yet personal and very friendly. Worked through everything in a way that I could totally understand. I would recommend Rick Haley’s team, especially Brittany."

"Roberta is top notch!! 10 out of 5 stars!"

"We were looking to change our auto insurance and reached out to Brittany Morelli with State Farm Plainfield. Brittany provided us with a wealth of information! We ended up changing our auto, homeowners and life insurance. The value and customer service is exceptional. Brittany worked with our schedules and we were able to have virtual meetings which made the process convenient. We would absolutely recommend Brittany Morelli , State Farm for all your insurance needs."

"We have been a client of Rick Hakey - State Farm for 24 years now. He has seen us through all sorts of changes in our insurance needs (especially when our daughters started driving) and has guided us through a few claims along the way. He and his team are always helpful, thorough, and considerate."

"When researching new rates for our insurance needs, Britany replied right away and provided to rates and details needed. She answered all my questions and made this a very easy process."

"My husband and I were so impressed with how easy it was to work with Rick and his team! Our current home and auto policy were expiring, and we couldn’t believe how much the rates were going to go up- even without making a claim. We started looking at different insurance companies, State Farm being one, and after speaking with the team and getting our quotes, it was a no-brainer! Not only did we get better rates, but I feel that Rick and his team really took the time to answer my questions and help me understand our policies. We now have better coverage with great rates and a great team to back us! Very highly recommend Rick Hakey and his team!!"

"Brittany helped me out! Thank you Rick Hakey State Farm"

"Absolutely love our insurance agents!! We just bought a brand new car which is SO stressful, but what was the easy part - getting coverage! Roberta was amazing and SUPER quick to help us make sure we had coverage on our new purchase. The best of the best!"