State Farm® Insurance Agent Rick Hakey

"Brittany was very knowledgeable and very pleasant to work with. She was able to find more affordable rates for our homeowners and auto insurance!"

"This review is specific to an interaction November 2025 and Roberta Lynn Mann. We were in need of documents that should have been available through the mobile app. We had very short turnaround time and I was dreading calling the office and receiving a "splain" of how the app worked and I should use it first (previous experience with OTHER services). The interaction with Roberta couldn't have been further from that scenario. I was cranky; she was not. I was impatient; she was not. I appreciated her pleasant, patient approach and positive tone and responses. I left the call much happier and calm than when I dialed."

"Rick Hakey is one of the most knowledgeable and friendly insurance agents I’ve ever worked with. He takes the time to explain everything clearly and always makes sure I’m fully taken care of. His professionalism, patience, and genuine care for his clients truly stand out. I highly recommend Rick for anyone looking for a reliable and trustworthy State Farm agent"

"I have been with Rick for 25 years since moving back to Illinois. From a single man with a single policy to a father, business own with a dozen policies - Rick has always provided personal attention to my account. Cannot rave enough about the service! Thank You!"

"Taylor and Tyler were very helpful with the entire process of starting the claim to contacting me with State Farm headquarters."

"We had an issue with our old insurance company. I reached out to Brittany and she was able to get us a better deal than what we already had and she was able to do it very quickly. It was a great experience!"

"We had a situation arise related to our car insurance. I called bright and early on a Monday morning, and Austin was very helpful. He researched the topic and called right back with even better news than I had anticipated. My husband and I have been with Rick Hakey's office for many many years and are always happy with the service we have received. State Farm has never disappointed me, and the folks that work at this specific office are top notch!"

"Very kind and super knowledgeable staff. Both Laura and Rick took extra time to provide all information and explain every detail. I definitely feel I can reach out at any time and I have great support with this fantastic State Farm team. Thank you all so much! :)"

"Best customer service in the business"

"Rick is awesome!!!!!!"

"Corryn was awesome with helping me getting set up with State Farm Thank You."

"I was in a quandary with an unusual request and had been turned down several times.Corryn worked with me to find a solution. She was absolutely amazing. She was both professional, and caring and considerate. I am thrilled she stepped up and reached out. Thank you!"

"Great communication and treat customers like they are part of the business. 24/7 Availability to answer all of your insurance needs!"

"Rick and his staff do a great communicating and making sure your coverage is exactly what you need and no additional Expenses"

"We've been with Rick and his team for 25 years for auto and home insurance. They are extremely supportive any time you call. Guaranteed you will speak with someone quickly. I've always appreciated the family atmosphere and how that carries over to how they work with you. Great choice for your insurance needs!!"

"I was very happy with all the help to understand my new policy. Corryn was wonderful, everything when great. I called today just to make sure all I did on line was correct. Spoke with Taylor- another great person.🙂"

"Always a pleasure working with rick and his team. Always get our issues and questions resolved quickly and get an honsest and sincere question. If they cant answer right away they get back to yiu quickly."

"I was involved in an accident that was not my fault. Team Haley took care of me and got my deductible taken care from the other insured. Thanks Rick and Austin for the great service! TEAM HAKEY is the best. Expect great service with Team Hakey! They always put you first."

"Thank you Rick for your insistence and persistence to have us in the office to switch insurance companies. Yes it’s a pain to pull together the documents and answer questions when the easier path is to continue paying (much higher!) premiums and automatic withdrawals with another company. The cost savings alone was shocking to say the least. Brittany was a pleasure to discuss our options, set up new policies and she helped me switch to State Farm immediately. Thank you Rick, Brittany and the Team."

"Ive never delt with someone so easy to talk to.. Corryn was very informative about everything on the policy. Explained everything through and through. Helped me out a lot especially because im not to tech savy."

"I walked in with no appointment and Taylor Jordan was the first to greet me. I felt bad interrupting her lunch break but she insisted on helping me right then and there to switch me over from Allstate to State Farm. In just a matter of minutes, she was saving me over $4,500 a year with new vehicle and homeowners insurance! She was an absolute pleasure to work with! I highly recommend this office. Thanks! Brad Hoffmeyer"

"We switched to Rick Hakey State Farm Insurance over a year ago, and we couldn’t be happier!! Not only have we saved money on premiums, their customer service is awesome! A shout out to Ty Hakey for helping us out with four separate policies we needed in a rush! Great family and great family business!!"

"I’ve been with Rick Hakey for over 10 years and wouldn’t even think about changing. I am beyond grateful for the consistency, support, and reliability extended in a professional manner when my insurance needs have changed. Great, caring team!"

"Staff members are always polite, courteous and friendly. The staff also reach out to find answers and solutions to questions and issues."

"Rick Hakey's team made setting up insurance for the first time so easy! Corryn was extremely helpful and alleviated a lot of stress! Very grateful for such a great team!"