Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marty Shanahan

Marty Shanahan

September 17, 2025

5  out of  5
rating by Marty Shanahan
"Thank you Rick for your insistence and persistence to have us in the office to switch insurance companies. Yes it’s a pain to pull together the documents and answer questions when the easier path is to continue paying (much higher!) premiums and automatic withdrawals with another company. The cost savings alone was shocking to say the least. Brittany was a pleasure to discuss our options, set up new policies and she helped me switch to State Farm immediately. Thank you Rick, Brittany and the Team."
Profile photo of Alex pigula

Alex pigula

September 16, 2025

5  out of  5
rating by Alex pigula
"Ive never delt with someone so easy to talk to.. Corryn was very informative about everything on the policy. Explained everything through and through. Helped me out a lot especially because im not to tech savy."
We responded:
"Thanks for the review, Alex! I am so happy to hear about your positive experience with Corryn! "
Profile photo of Br Ho

Br Ho

September 5, 2025

5  out of  5
rating by Br Ho
"I walked in with no appointment and Taylor Jordan was the first to greet me. I felt bad interrupting her lunch break but she insisted on helping me right then and there to switch me over from Allstate to State Farm. In just a matter of minutes, she was saving me over $4,500 a year with new vehicle and homeowners insurance! She was an absolute pleasure to work with! I highly recommend this office. Thanks! Brad Hoffmeyer"
We responded:
"Thank you Brad so much for this awesome 5-Star review! We truly appreciate you choosing us, and are thrilled to hear you love the savings on your auto insurance and home insurance! We’re also delighted to know that Taylor went above and beyond and provided you with such great service! Your kind words mean a lot to our team! Thanks again for sharing your experience with Team Hakey in Downtown Plainfield!"
Profile photo of Teresa St Cin

Teresa St Cin

September 4, 2025

5  out of  5
rating by Teresa St Cin
"We switched to Rick Hakey State Farm Insurance over a year ago, and we couldn’t be happier!! Not only have we saved money on premiums, their customer service is awesome! A shout out to Ty Hakey for helping us out with four separate policies we needed in a rush! Great family and great family business!!"
We responded:
"Thank you Teresa! We are grateful that you made the switch to Team Hakey, and also happy to hear about your savings! Thank for sharing your satisfaction our team and especially Ty - we appreciate you! Thanks again for choosing us! - Rick Hakey, Agent/Owner "
Profile photo of CJ Snyder

CJ Snyder

September 1, 2025

5  out of  5
rating by CJ Snyder
"I’ve been with Rick Hakey for over 10 years and wouldn’t even think about changing. I am beyond grateful for the consistency, support, and reliability extended in a professional manner when my insurance needs have changed. Great, caring team!"
We responded:
"😀😀 Thank you CJ! We appreciate your kind words and for choosing us for so many years! Looking forward to providing the very best service for many more together!"
Profile photo of Kelli Setina

Kelli Setina

August 6, 2025

4  out of  5
rating by Kelli Setina
"Staff members are always polite, courteous and friendly. The staff also reach out to find answers and solutions to questions and issues."
We responded:
"Thank you Kelli!! We appreciate you!!"
Profile photo of Sarah Bredesen

Sarah Bredesen

July 22, 2025

5  out of  5
rating by Sarah Bredesen
"Rick Hakey's team made setting up insurance for the first time so easy! Corryn was extremely helpful and alleviated a lot of stress! Very grateful for such a great team!"
We responded:
"Thank you Sarah! Glad to hear setting up your insurance for the first time was so easy, and that Corryn helped you along the way! Appreciate you! "
Profile photo of Joseph LaGiglia

Joseph LaGiglia

July 17, 2025

5  out of  5
rating by Joseph LaGiglia
"⭐️⭐️⭐️⭐️⭐️ 
Absolutely Top Notch | Team Hakey Sets the Standard!
 ~ Review by Joe LaGiglia I can’t say enough good things about Team Hakey at State Farm. From the very first conversation, they’ve demonstrated a level of care, professionalism, and responsiveness that is second to none. Rick Hakey and his team go beyond just providing insurance…they provide peace of mind. Every question I had was answered with patience and expertise, and they took the time to educate me on my options rather than just selling a policy. That level of transparency builds trust…and that’s exactly what you want in a team that’s helping you protect what matters most. Whether it’s home, auto, or life insurance, I’ve felt completely confident knowing I have Team Hakey in my corner. They’re proactive, genuine, and clearly committed to building long-term relationships, not just writing policies. If you’re looking for an insurance team that truly has your back, look no further. Team Hakey is the gold standard. Thank you, Rick, for the way you lead and the example your team sets! 👏 – Joe LaGiglia | 
Oak Leaf Community Mortgage 
Community Advocate & Supporter"
We responded:
"Thank you so much Joe for your incredible five star review! I’m thrilled to hear about your positive experience with our team in Downtown Plainfield! Your kind words about our professionalism and commitment to education truly define our mission to provide peace of mind in each interaction with every customer. We strive for excellence every day, and we are thrilled to be supporting and protecting you and your family! Serving those in our communities with their auto, home, and life insurance needs is something we look forward to each day! Thank you for your support and spreading the good word about Team Hakey! - Rick Hakey and the Team Hakey Family"
Profile photo of Chris Dixon

Chris Dixon

July 14, 2025

5  out of  5
rating by Chris Dixon
"I have nothing but great things to say about Rick Hakey State Farm. If I ever run into an issue (no pun intended) :) or just have a question they're always there right on time. THE BEST!!!!!!"
We responded:
"Thanks Chris- we appreciate you taking time to leave us a review!"
Profile photo of Michael Myers

Michael Myers

July 14, 2025

5  out of  5
rating by Michael Myers
"I've had nothing but a grat experience with Rick and his staff. Been a customer over10 years and no complaints. Always great service"
We responded:
"Thanks Michael! We appreciate you! And thank you for your continued business over the years and for sharing your satisfaction with Team Hakey!"
Profile photo of Frank Perroni

Frank Perroni

July 2, 2025

5  out of  5
rating by Frank Perroni
"The Hakey State Farm agency is one of the rare places where you actually feel cared for and not just a number. The service is great and priced fairly. They are very responsive to your needs, "like a good neighbor." I'm proud to be a client and highly recommend."
We responded:
"Thank you Frank! We appreciate your kind words and your support! I’m happy to hear you feel special and cared for, and we will always be here for you as your Good Neighbor! - Rick Hakey and the Team Hakey Family"
Profile photo of Chuck

Chuck

July 2, 2025

5  out of  5
rating by Chuck
"I have been with State Farm since 1973 starting with my automobile insurance in Plainfield. Rick Hakey, took over when Jim Johnson retired. Throughout the years, Rick and his team, have always provided me with excellent service and needs. I would highly recommend him and his team for any insurance needs."
We responded:
"Thank you Chuck for sharing your satisfaction with State Farm and Team Hakey! Most importantly, thank you for being a State Farm customer for over 52 years! We appreciate you!"
Profile photo of Anna Hullinger

Anna Hullinger

July 1, 2025

5  out of  5
rating by Anna Hullinger
"Having personalized care to meet my specific needs and budget is something I didn’t think an insurance company would be interested in. But not Rick Hakey’s team! I feel a personal relationship with this team that makes me comfortable to recommend them. Special shout out to Brittany for allowing me to challenge the statement “there are no stupid questions” as she answers mine promptly with respect :)"
We responded:
"Thank you Anna for taking time to share your satisfaction with Brittany and Team Hakey! We do believe a personal relationship with an insurance professional is something very important, and we will always focus on you the customer - thank you for sharing this awesome review and your continued support!"
Profile photo of Meagan Lopez

Meagan Lopez

June 30, 2025

5  out of  5
rating by Meagan Lopez
"I’ve been with State Farm for a while now, and I couldn’t be happier with their service. Roberta, specifically — Whether it was a question about coverage, or filing a claim—she’s been responsive, professional, and incredibly easy to work with."
We responded:
"Wow! Thank you Meagan for sharing this amazing review and your satisfaction with Roberta and our State Farm team here in Downtown Plainfield! We appreciate you and your kind words! Have a great 4th weekend!"
Profile photo of Brian Polubinski

Brian Polubinski

June 24, 2025

5  out of  5
rating by Brian Polubinski
"Rick Hakey and team did an excellent job helping me switch my family auto and home over to State Farm. Brittany was very easy to work with and helped us save a bundle. Give her a call…can’t hurt 😁"
We responded:
"Thank you Brian for sharing your ⭐️⭐️⭐️⭐️⭐️ Review and satisfaction with Brittany and Team Hakey! I am so glad to hear you saved a bundle! Thanks again for choosing us and making the switch to State Farm here in Downtown Plainfield! We appreciate you! Please share with your family and friends! We would love to help them as well!"
Profile photo of DJ Tryba

DJ Tryba

June 23, 2025

1  out of  5
rating by DJ Tryba
"I opened 2 policies with them in May of 2023. Clearly communicated the number of cars and drivers. Received confirmation from their employee that they understood. I recently uncovered that instead of insuring 1 car and 1 driver, I have been insuring 5 cars and 5 drivers. I reached out to them on May 16, 2025 alerting them to this issue. On May 20th I sent them email copies from May of 2023 where I stipulated 1 car, 1 driver. I will own that I should've picked up on this mistake sooner than 2 years, but I trusted them - I mean I am trusting them with my homeowner and auto policies. It has been over 5 weeks and I still don't have any compensation for the overpayment, communication from them has been absolutely horrible and this situation is beyond frustrating. Sharing because if I had a real need for the insurance benefits, I am not confident in their handling based on this interaction. Take what you want from this."
We responded:
"DJ - I have reviewed your feedback and I genuinely appreciate your concerns, and your frustrations that were created in your policies and billing. Please know that our team has been working diligently to ensure that all information is accurate, and our partners at Corporate have provided us the information we have shared with you. I want to assure you that I take your frustrations seriously and I will connect with you personally to discuss everything. Your satisfaction is important, and I am committed to finding a resolution with our corporate associates. Thank you for understanding, I look forward to speaking with you soon when we can set up an appointment."
Profile photo of Justin Smiley

Justin Smiley

June 23, 2025

5  out of  5
rating by Justin Smiley
"The Hakey team is and has always been top-notch for all of my insurance needs! Thanks Rick and Team!"
We responded:
"Thank you Justin! Appreciate you making time to share your satisfaction with Team Hakey! We appreciate you! - Rick Hakey, Agent State Farm Plainfield, Il "
Profile photo of Cohse

Cohse

June 23, 2025

5  out of  5
rating by Cohse
"Great people to work with, friendly and knowledgeable"
We responded:
"Thank you! Friendly and professional is our culture, and we love helping people every day! Appreciate your kind words!"
Profile photo of Juanita Knudsen

Juanita Knudsen

June 20, 2025

5  out of  5
rating by Juanita Knudsen
"Roberta and Laura are phenomenal to work with. Any time I've had a problem they take care of it right away. Any questions I've had, they explain things thoroughly. I hope this office realizes how fortunate they are to have Roberta and Laura."
We responded:
"Thank you for your amazing 5 star review Juanita! Laura and Roberta are 2 the best! We appreciate them and are blessed to have them on our team each day! Thank you for choosing us!"
Profile photo of Amber Galass

Amber Galass

June 18, 2025

5  out of  5
rating by Amber Galass
"I can’t say enough about our experience, other than saving us tons of money, they were able to answer all our questions and made our transfer process so quick and easy and communication between them was amazing…if your shopping around we 100% recommend Reaching out to them…."
We responded:
"Thank you Amber for this amazing 5 star review! We appreciate you! So happy to hear about your savings, and your satisfaction with Team Hakey! If you have any friends or family who would like us to review their Auto, Home and Life Insurance needs, please ask them to reach out! Thanks again for choosing us!"
Profile photo of tyler wilmoth

tyler wilmoth

June 12, 2025

5  out of  5
rating by tyler wilmoth
"They explained everything well and went as smooth as possible thank you!!"
We responded:
"Thanks for choosing Team Hakey Tyler! We appreciate you and your kind words, and glad to hear everything went well making the switch to State Farm! "
Profile photo of connor skubic

connor skubic

June 4, 2025

5  out of  5
rating by connor skubic
"Had a wonderful experience dealing with Jake. He was able to save me a significant amount on my auto policy per year!"
We responded:
"Thanks for dropping us 5 ⭐️⭐️⭐️⭐️⭐️ Connor! Appreciate it!"
Profile photo of Mir Ali

Mir Ali

June 2, 2025

5  out of  5
rating by Mir Ali
"Helped all the way understanding home and auto insurance. Really helped me getting the best price for my new home insurance."
We responded:
"Thank you Mir! We are thrilled you chose Team Hakey for your home insurance and auto insurance! We look forward to serving all your family’s insurance needs! "
Profile photo of Molly Sterba

Molly Sterba

June 2, 2025

5  out of  5
rating by Molly Sterba
"I have been with this State Farm office for quite some time now. They have all been great to work with. Very helpful and always searching for the best rates for my home and auto insurance."
We responded:
"Thanks for choosing us Molly for your home and auto insurance! We certainly realize there are so many options, and we are beyond grateful to have the opportunity to help you and your family! "
Profile photo of Andy and Jamie Karkowski

Andy and Jamie Karkowski

June 1, 2025

5  out of  5
rating by Andy and Jamie Karkowski
"Great service!"
We responded:
"Thank you both! We appreciate you and you sharing your satisfaction with Team Hakey!"